Revolutionizing Customer Service in Manufacturing

February 28, 2018

Salesforce Research surveyed 291 customer service professionals in the manufacturing industry worldwide to discover how elevated customer expectations are changing the game. This report highlights 10 of the biggest customer service shifts that manufacturers are facing today.

Spotlight

Blaze Display Technology

Blaze Display Technology Co., Ltd. is a professional designer, researcher and manufacturer of LCDs. Founded in 1982, we have more than 30 years of experience in the field. The company has 3 factories, so the whole production and lead times are under our control.

OTHER WHITEPAPERS
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End-to-End Automation Hype or Hyperautomation?

whitePaper | June 3, 2022

Digital operations are key to maintaining a competitive edge, but most organizations today operate with a mix of different levels of automation, from completely automated to fully manual processes. This variation across the value chain impacts efficiency and customer satisfaction, since an end-to-end process may move through several disjointed manual and semi-automated tasks to reach completion. Moving to a fully digital operation with end-to-end intelligent automation can significantly improve existing business operations, while enabling true transformation: the creation of completely new business models that allow an organization to outperform the competition and expand into new markets.

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Enhance Manufacturing Operations with a Formal Product Lifecycle Management Solution

whitePaper | January 7, 2020

Implementing a PLM solution is top of mind for many manufacturing professionals in the race to keep up with an increasingly digital competitive landscape. But doing so involves tackling a range of challenges to ensure that personnel, business processes and IT infrastructure are equipped to be successful.

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Enhancing value to customers by optimizing the production process

whitePaper | May 20, 2022

In today’s Industry 4.0-driven market, companies strive to meet customers’ needs and offer the most competitive and valuable solutions while being efficient and reducing costs. To face this challenge, manufacturers need to leverage the advantages of digital transformation.

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Smart Measuring Systems for the Smart Factory

whitePaper | August 1, 2020

Today’s manufacturers are under pressure to be more flexible, reduce downtime and costs and increase efficiencies. In addition to making new investments in production and technology, data-driven manufacturing companies are responding to these pressures by leveraging the capabilities of artificial intelligence (AI), the industrial internet of things, (IIoT), cloud computing technologies and innovations in smart measurement and quality data management systems—resulting in greater visibility into their operations. Read our whitepaper, “Smart Measuring Systems for the Smart Factory,” to learn how Mitutoyo is helping advance factory intelligence.

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Robotic Process Automation as a Service (RPAaaS)

whitePaper | August 25, 2022

Crises, for better or worse, bring profound changes to industry and society. Since 2020, the Covid-19 pandemic has forced industries to reassess their business continuity plans (BCPs) and reprioritize corporate decisions and investments. Our new normal, in a Covid19-saturated world, continues to evolve. Businesses are now more complex, uncertain, and opportunity-driven. Organizations must adopt lean and agile strategies to remain resilient, seize opportunities that will enable progress and prevent regress, and future-proof their products and services.

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IS YOUR MANUFACTURING PLANT READY FOR INDUSTRY 4.0?

whitePaper | November 23, 2022

American manufacturing is a quintessential industry and represents 11.39 percent of the U.S. Gross Domestic Product (the overall output of the American economy), contributing significantly: every $1 spent in manufacturing adds $2.47 to the economy.1 The sector makes a disproportionate economic contribution, too, including 20 percent of the nation’s capital investment, 35 percent of productivity growth, 60 percent of exports, and 70 percent of business R&D spending.2 Since there are almost 300,000 factories in the United States, the economy benefits greatly from manufacturers. To ensure these companies remain competitive, adopting new technologies is imperative. To that end, companies must also determine what tools and software will be necessary to most effectively leverage these new technologies.

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Spotlight

Blaze Display Technology

Blaze Display Technology Co., Ltd. is a professional designer, researcher and manufacturer of LCDs. Founded in 1982, we have more than 30 years of experience in the field. The company has 3 factories, so the whole production and lead times are under our control.

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