How Can Manufacturers Redefine Marketing Strategies in the Age of COVID?

ANUSREE BHATTACHARYA | April 27, 2021
HOW CAN MANUFACTURERS REDEFINE MARKETING STRATEGIES IN THE AGE OF COVID?
What do you need to create a killer B2B marketing plan or scale it to support a new marketing business in the age of COVID-19? Many manufacturing companies struggled when the coronavirus started. Some of them paused all marketing activities, waited for the lockdown to end, and then made up for potential losses.

Looking at this situation, where does your business stand when it comes to marketing planning in 2021?

Simply copying and pasting the old calendar, changing dates and campaign names will be far from being sufficient for the years ahead. Instead, establishing steady and tangible SMART B2B manufacturing marketing goals, which are specific, measurable, relevant, time-bound, and flexible, is crucial for marketers. And such goals should be made every quarter and bucketed under a planned manufacturing marketing strategy.

Aren't you sure what to include in your B2B manufacturing marketing plan? Read on the following ideas that will help you do marketing in the age of COVID-19.

Redefine your Budget Season

As marketers in industrial manufacturing face planning failures such as inevitable spreadsheets, board meetings, sales, and client handling that accompany for an entire year, they're also facing dwindling budgets. So, redefining your manufacturing marketing budget in 2021 will be one of the most important aspects of marketing for manufacturers.

Digital Marketing

AMA's latest CMO Survey found that manufacturing marketers anticipate an 8.4% rise in digital marketing spending throughout 2021.

What is your digital marketing goal in 2021?
  • Generate double-digit leads for products and services?
  • Promote or launch a new product or service?
  • Expanding reach by ranking in Google's first search engine result page (SERP)?

Creating a proper digital marketing plan will leverage to know beyond its tip of the ice. The digital platform will keep your marketing activities on track and in one place, and you will see what's working and what doesn't. This way, you can create a solid budget to implement digital marketing in your marketing business.

Customer Experience

A survey found that customer experience expenditure surged 10% from past years after companies started marketing budgeting. This prominently included A CRM (customer relationship management) platform. So, including a CRM will benefit your business to track and manage contacts present in your marketing pipeline.

Social Media Platforms

Interestingly, social media expenditure has soared by 74% since February 2021, and the investment by other manufacturers has paid off. Manufacturers report that social media has contributed to the company's performance 24% more after the pandemic.

In general, 62% of marketers report that the importance of social media marketing for manufacturing has grown during the pandemic due to its critical role in reaching customers digitally. It's clear that companies that already implemented digital marketing see the value of budgeting for social media, which increased the positive results of marketing. So, when you set up a new budget, include social media to grow your business.

5 Things to Consider while Marketing your Business


A Lead Scoring Model

One of the most important aspects of marketing in manufacturing is implementing a lead scoring model. Investing in it will allow you to see through the valuable metric of your leads that will make you determine which ones are qualified.

Metrics include your ideal customer's demographics such as company size, revenue, industry, and main pain points. Also, these have a number of website visits, specific page views, content downloads, contact forms, emails unlocked, engagement with social posts, and more.

Regularly evaluate your lead scoring model and update to ensure your metrics are closely related to your ideal prospect. It would lead both sales and marketing for manufacturers to identify valuable leads in your database easily.

 Invest in A Video Marketing Strategy

Video Marketing is a great deal. As per Cisco's research, by 2021, videos will account for 80% of all internet traffic. In addition, being one of the internet’s traffic sources, it’s practical and reasonable. Video marketing for manufacturers has been profitable by 83%. From creating more leads per year to a rise in sales, 80% say that video marketing has aided their business significantly.

If you haven't invested in video marketing yet, or if you've only dipped your toes in the water, 2021 is the year to dive in completely. As per HubSpot's 2020 State of Marketing report, video beats content forms like blogging, email, and infographics. Also, video is the most-used marketing content type for manufacturers.

So, there are many tools and resources that make it easy to get started with video marketing. Videos help to sell industrial manufacturing products and create a brand story. So, think about it and include this when budgeting your marketing plan.

 Move Beyond Basic Marketing Analytics

Through digital marketing, manufacturing marketers have been trying to determine the ROI of their efforts. But do you know that most of them have been doing a lousy job? That's because they, and the tools they use, tend to focus on things that don't matter. These include views, clicks, etc.

More than 600 manufacturers and industrial companies in the U.S. have learned that their marketing and sales are going wrong. Out of which, 35% of manufacturers are not using an analytics tool like Google Analytics. So, it is advisable to move beyond basic marketing analytics to track how much traffic is coming to your website.

The latest tools can identify companies visiting and allow salespeople to engage them in their research phase.  It will result in creating and maintaining promising relationships with clients.

Content Isn't Optional

A rock-hard content marketing plan is the core of your online business's success. Keep in mind; a few blogs are not sufficient to get accurate results!

Creating content helps (by answering) your potential buyer's queries in their research process and throughout their buying journey. A survey found an online search or a blog acts as a key source for finding answers to questions.

As most sales are happening online now, Hubspot suggests that manufacturing businesses' sales will surge incredibly in 2021. An average B2B manufacturing marketing has involved 68% of stakeholders. Prospects are now making more decisions by reaching out to a company than ever before because they want your website and social channels to educate them completely. If they can't find the information on your owned channels, they might turn to your competitor's website instead.

This makes content the most important aspect of marketing. When it comes to steady and consistent lead generation for b2b manufacturers, content is at the front and center of all the B2B manufacturing marketing trends. So, take content seriously instead of keeping it just as an alternative.

What's Important for 2021?


Plan in quarters

Many companies create full-year planning calendars in November and December. The pandemic in 2020 has taught us that to plan too ahead in advance can get your business to flow in the wrong direction. Because who knows whether those plans or events would fall digitally or be back to in-person. Will your target audience be as approachable as to emails and webinars or not?

So, plan your marketing things quarterly from annual to ensure your business leads in the right way.

Audit Constantly

It's not advisable to keep an eye on one particular marketing metric, for example, tracking traffic to your website. Instead, it's the whole picture that matters.

2021 is the year to evaluate every goal, every channel, and every message related to your business. With this, think about creating a big picture as well—company positioning and values, competitive research, and even business goals.

Here are some standard audit actions recommended:

1. Conversion rates
  • Visitors converting to leads
  • Leads converting to customers
2. Email engagement
  • Number of sent emails
  • Deliverability metrics
  • Subscriptions/unsubscribing
3. Revenue attribution audits
  • How much revenue can be credited to marketing campaigns?
4. Campaign success
  • How did all of the individual elements of your campaign perform? That includes:
  • The site and landing pages
  • Email marketing
  • Paid ads and PPC
  • Social messages
  • How did the campaign perform against other campaigns?
5. Social media audit
  • Engagement by channel
  • Overall reach and growth
6. Funnel audit
  • How effectively contacts are moving through the funnel

In addition, conduct an audit and analysis vertical to ensure all the automation is taking place or running appropriately. Doing it will help your marketing team keep a constant check on all the processes and cater to you with exact marketing activities. Keep this activity active throughout the year.

Continue Shifting Budgets—Don't Be Afraid

Much of 2020 has been experimental in marketing for manufacturers. Many manufacturing companies moved away from in-person events to a webinar, shifted expensive prospect meetings to internet meetings, trade events to PPC, website, and content creation. In these cases, you might have to shift your budgeting when needed. Consider revising the budget to create advertorials, creative virtual events, and strategic lead generation tools if you plan in quarters.

Along with these, 2021 brought a good time to invest even in intent data, ABM, SEO, and other automated technologically advanced digital initiatives. According to a recent study, manufacturing companies are now 21% more likely to invest in automation and technology. As they are now inclined towards the use of webinars & virtual events (20%), search & social media (14%), and website (12%). All of these increased in light of COVID-19. So, start planning for what's sure to have a better year ahead with your marketing strategies.

Frequently Asked Questions


What is the role of marketing in the manufacturing industry?

Marketing plays a pivotal role in the manufacturing industry. Through marketing, customers are well informed about products or services a company offers. Also, marketing helps in building the brand name, awareness, and visibility of a company. 

How to use social media marketing in manufacturing?

Social media marketing in manufacturing can be ideally used in these ways:
  • Choose right platform
  • Share useful content
  • Create advertisements
  • Create creative posts
  • Connect with in-market participants
  • Encourage engagement
  • Create videos and share
  • Address problems and provide solutions through content

What are the important aspects of marketing for the manufacturing industry?

Being the crucial part of any company in the manufacturing industry, essential aspects of marketing are:
  • Website
  • Brand name
  • Platform
  • Promotion
  • SEO
  • Sales

How can Email Marketing help to market in the manufacturing industry?

Email marketing in the manufacturing industry can help by creating informational content. Start from offering subscription options to potential customers, clients, and visitors. Send updates, information, an overview of the company's services and products to aware the reader and convert them into loyal customers.

Spotlight

Additive Industries

Additive Industries has the ambition to bring industrial additive manufacturing/3D printing for selected high tech markets from lab to fab. We believe direct digital manufacturing of functional parts in various metals and ceramics will transform the industrial value chain.

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So manufacturers must invest in the consumer experience." } },{ "@type": "Question", "name": "What is the difference between customer service and customer experience?", "acceptedAnswer": { "@type": "Answer", "text": "Customer service is one aspect of the customer journey, whereas consumer experience is the sum of all customer encounters with the brand." } },{ "@type": "Question", "name": "What does a customer experience include?", "acceptedAnswer": { "@type": "Answer", "text": "Customer experience is the overall perception of your business or brand. It is the consequence of a customer's engagement with your website, customer service, and the product they purchase. So, it is the aggregate of all elements from browsing to buying to the product experience." } }] }

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Article | November 20, 2021

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Spotlight

Additive Industries

Additive Industries has the ambition to bring industrial additive manufacturing/3D printing for selected high tech markets from lab to fab. We believe direct digital manufacturing of functional parts in various metals and ceramics will transform the industrial value chain.

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