Article | April 21, 2020
Preventing the spread of COVID-19 has led to mass quarantines, stay at home orders, and social distancing around the world. Businesses deemed non-essential are being forced to close doors, triggering layoffs. It's a painful time for many people, for many reasons. In these grim times, is it inappropriate to look for a bit of good news?
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Article | March 15, 2021
IBP, often referred to as integrated business planning, or sales and operational planning, (or just S&OP), is a next generation collaborative planning solution that solves the costly problem of different business units working in silos. It accelerates a firm's ability to respond to market changes, eliminates time consuming data collection and analysis, and aligns planning to the broader business goals, ultimately getting companies to a one plan scenario.
One version of the truth
Some of the features provided by this powerful collaboration engine include dynamic drill-down capabilities, exception-based planning, and fully flexible hierarchy levels. The ability to create, configure, planning views in the UI (user interface) creates one version of the truth, only accomplished with integration of supply chain planning applications.
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Insights
Article | February 12, 2021
More and more, brands are beginning to see the value of their packaging in influencing consumers’ purchasing decisions. But much less often do they understand the true potential of their outer and additional elements in driving brand engagement, increasing loyalty and enhancing the overall customer experience – and it’s by doing the latter, you can really make consumers fall in love with not only your products, but your brand and business too.
In this article, Robert Lockyer, CEO and founder of Delta Global, a packaging solutions provider for luxury retail brands in fashion and beauty, explains why customers must love a brand’s packaging before they even begin to undress its layers and get to what’s inside.
Love at first sight
With packaging, looks do matter. In the digital age especially, that all important outer shell is often the first physical point of contact a customer has with a brand so the impression it leaves needs to be a positive one, as this will then influence consumers’ respective thoughts and feelings towards the brand and their overall experience with it.
The look of the packaging, understandably, plays a key role in making this impact. It needs to look neat, presentable and fit for purpose first of all, which will come down to the quality of materials used for example, and then in line with what they were expecting of the brand, next.
To achieve this, it’s common for packaging to carry a brand’s logo, colours or other visual cues. But while most brands have mastered this, more can be done by taking into consideration wider brand values, and then developing packaging solutions that represent them.
For instance, in recent years, an increasing number of luxury brands have adopted more minimalist images in order to represent more timeless and classic brand values, and their packaging elements have been updated to reflect such a shift. As a result, it is common for designer bags, boxes and inserts to be sleek in design, with minimal branding, often with just a name printed on them while also being in the company’s recognisable colours.
Take The White Company as an example. Whether a customer places an order online or makes an in-store purchase, there are clear preconceptions of what is to be expected from the brand’s packaging. While colour is on obvious one, customers expect the same clean, minimal and sophisticated designs present in all other branding elements to also be reflected in its packaging. And they’re not wrong.
When they receive a package from the brand, or walk out of the shop with a bag, they are left with a clear and consistent overall experience, which will then evoke positive feelings towards the company and its products, and ultimately, a repeat purchase.
Not only this, but the smart and sophisticated design of such boxes affords them greater status, and therefore use, enabling them to be used in replacement of gift wrapping and even as decorative household items.
Love is green
When packages can be reused in this way, they are also better for the environment. And with an increasing number of customers desiring greater sustainability from brands as well as ways to reduce their own carbon footprints, investing in eco-friendly packaging only does the company favours.
Ultimately, sustainability is a question of ethics, and by tapping into consumers’ deep rooted personal values by aligning their activities to them, brands can certainly encourage deeper connections and better engagement with customers. Over time, this translates to repeat purchases and even brand loyalty and advocacy, which are things all brands strive for.
The offering of sustainable packaging, therefore, becomes yet another reason for customers to choose and love a brand and its products, and going forward, this will help set certain companies apart from competitors.
Therefore, any investment will be worthwhile. With high quality packaging that meets consumers’ expectations and leaves them with a positive overall experience and feelings towards the brand, companies can encourage behaviours that only provide greater commercial value to the business, as well as protect our planet. And that certainly should not be a second thought.
An online affair
Another thing that should not be dismissed is the prominence of online retail. Unarguably, global ecommerce sales figures are on the rise, and the COVID-19 pandemic and its related disruption have only accelerated the digital-first shift.
Although not the most obvious matter, packaging has a huge role to play in ensuring products can be shipped to customers all over the world, safely and efficiently. Before a product even reaches a customer, it has likely been packed and passed around in many different ways, and by the time it does become theirs, these various packaging elements must have done their job well and enabled it to arrive on time and in one piece. If it does not, it is likely customers will have already developed unfavourable perceptions of the brand, and no matter how much they had desired the product, their experience will have been tainted and the feeling of ick will prevail.
While this is a test for the functionality of a brand’s packaging, the online route via which it has arrived at a customer’s door means brands need to think far beyond this in the digital age. As mentioned previously, in these instances, the package is often the first physical touchpoint a customer has with a brand, and as well as meeting their expectations, they also need to be impressed by what they see in order to really fall in love with their purchase.
The whole experience of receiving and opening an order needs to be just that – an experience. And while quality and functionality have some part to play in this, the real love story is created through offering customers greater value, whether that be with additional uses, higher quality materials, or personalised interactions, for example.
That last point is where there is a real sweet spot, particularly for ecommerce sales. The physical distance between customers and an online seller can drive great disconnect and have detrimental impacts on engagement. Therefore, by reinforcing the online sales journey by personalising packaging elements, this gap can be narrowed.
Personalisation in this way can be anything from tailored message cards, through to smart QR codes that take customers straight to the brand’s social media channels, for example. But whatever method is chosen, the experience must be straightforward, interactive and feel unique and relevant to each individual customer. This will allow them to get a real sense of the brand, what it stands for and exactly why they should love its products.
As it would seem, when it comes to packaging, the age-old saying isn’t true... while a package’s contents are important, as ultimately, that is what the customer has paid for, it’s what’s outside that counts.
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Manufacturing Technology
Article | June 2, 2022
Over the last few years, additive manufacturing (also known as 3D printing) has garnered much attention and appreciation, both from consumers and the manufacturing fraternity. 3D printing, which started as a prototyping technology, has come a long way since its inception. To put it in simple words, additive manufacturing (AM) is a game-changer for manufacturers of all sizes.
Traditional ways of generating products such as machining, cutting, turning, shaping, milling, and other "subtractive" manufacturing processes can be supplemented, and in some circumstances, completely replaced, by additive manufacturing. When we look at the bigger picture, AM is transforming people’s lives, which includes but is not restricted to just medical advances, safer transportation, highways, or any other infrastructural developments.
Manufacturers can now swiftly make mock-ups of a new product or a part to fulfill a specific market niche, which can lead to the production of high-profit margin products. When additive manufacturing is used from start to finish, the overall manufacturing process becomes even more streamlined.
Given the advantages of AM, it's only natural that the technology would be used in the aerospace industry. According to MarketanndMarkets, aerospace 3D printing is expected to exceed $3 billion by 2022 due to the rising demand for lightweight 3D printed parts for aircraft engines.
Here are some areas where AM is implemented in the aerospace industry.
Constructing Rocket Bodies:
Relativity Space is a California-based aerospace manufacturing firm that focuses on creating manufacturing technologies, launch vehicles, and rocket engines for commercial orbital launch services. Their Stargate manufacturing facility is known to house the world's largest 3D printers. These printers use direct energy deposition and patented alloys to make the outer bodies of their rockets.
When compared to traditional launch vehicles, 3D printing allows them to quickly create integrated components with a 100-fold lower part count. This also reduces weight and increases reliability, both of which are critical to the economics of space launch. It further allows designers to explore numerous designs in a short time span and helps enhance the overall quality and arrive at a better design.
Designing Rocket Engines:
Rocket Lab is a public American aerospace company that specializes in small satellite launches. Their Rutherford rocket engine was first tested in late 2016, and over 200 of these game-changing variants have been manufactured since then.
The combustion chambers, injectors, pumps, and main propellant valves of this engine were all 3D printed utilizing electron-beam melting. The resulting engine is simple, dependable, and light, weighing only 35 kg (77 lb), making it perfect for low-cost space launches. Their new Curie and HyperCurie thrusters, which operate outside Earth's atmosphere, are based on the same principles.
Designing Astronaut Outfits:
Additive manufacturing isn't just for making actual rockets; it may also be used to create improved, refined astronaut outfits. The costumes of SpaceX's crew were partially produced with additive manufacturing when they sent humans into space.
Even though the company has kept much of the underlying technology under wraps, a source shared that the helmet was made by using 3D printing technology and it had integrated valves, visor retraction and locking mechanisms, and microphones built into the structure.
Wrapping Up:
The current pace of manufacturing and engineering really necessitates the need for everyone to invest in additive manufacturing.”
Cory Larson WMEP Manufacturing Solutions Consultant – Automation & Cybersecurity, Registered Practitioner, CMMC-AB
AM is also gaining traction in the commercial manufacturing and fabrication markets. Metal fabrication companies all around the world have begun to provide additive manufacturing solutions in addition to subtractive methods like CNC machining. 3D printing is swiftly becoming one of the cornerstones of the industry 4.0 movement due to its capacity to generate high-tolerance parts and rapid prototypes at a substantially reduced cost.
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