3M M*Modal Conversational and Ambient AI Transforms the Experience of Patients and Physicians for More Than One Million Patient Encounters in One Year

Physicians at more than 150 U.S. healthcare organizations are better able to focus on patients during a care encounter through the experience of 3M™ M*Modal virtual assistant technology. Working in the background, the ambient intelligence platform captures and documents the encounter based on the physician’s natural conversation with the patient, with no intrusion from technology. By achieving one million encounters across 70 clinical specialties, 3M M*Modal virtual assistant solutions have given more than 120,000 hours back to physicians annually since launching three years ago. “Technology should be unobtrusive and intuitive for clinicians, helping them accomplish their work faster and more easily without adding to the administrative burden,” said Michael Finke, vice president, 3M Health Information Systems. “Our goal is to make clinical documentation a byproduct of the patient-physician interaction and not a separate burdensome task for the physician.” Integrated with more than 250 EHRs, including all major platforms, 3M M*Modal virtual assistant technology releases clinicians from time-consuming documentation tasks that distract from patient-physician interaction. With the ambient experience, physicians capture notes in free form and conversationally look up information in the patient chart. Conversational computerized physician order entry (CPOE) expedites a process that today accounts for an average 12 percent of physician clinic hours working in the EHR.2 The 3M M*Modal ambient clinical documentation experience is powered by artificial intelligence (AI) and deep learning augmented by a validation process using a virtual scribe to promote a complete and compliant note from the very start.